Privacy Policy

When you use Stay Casino, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks that apply to your account and the way you interact with us. We try to collect information that is reasonably necessary for operating an online casino service, supporting players and meeting our legal and security responsibilities.

Account and contact details

This may include your name, date of birth, residential details, contact details, account login information, preferences and communications with our support team. We may also keep records of requests, complaints, account settings and choices you make about communications or marketing.

Identity and verification information

To confirm identity, eligibility and account ownership, we may request verification information or documents. Depending on the circumstances, this can include identity documents, information about your age and residential details, and information used to assess whether account activity is genuine. These checks help prevent identity misuse, fraud, money laundering and other unlawful or harmful activity.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment information under their own privacy policies. We may receive information needed to confirm a payment, investigate a transaction, manage an account and comply with applicable obligations. We do not need to retain every payment detail in the same form, and sensitive payment information may be handled by specialist providers.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session details and information about how you interact with the website. We may also collect information about failed logins, unusual activity and security events.

We use personal information for purposes connected with providing and managing the Stay Casino service. These purposes may include creating and administering your account, processing transactions, providing customer support and maintaining accurate records.

• To open, verify, maintain and secure your account.
• To confirm your identity, age, eligibility and account ownership.
• To process deposits, withdrawals and other account transactions.
• To identify, prevent and investigate fraud, scams, account takeover, money laundering and other suspicious or unlawful activity.
• To provide support, respond to questions and manage complaints or disputes.
• To operate, maintain, test and improve the website, its features and its security.
• To send service messages, including account, transaction, security and policy updates.
• To send marketing communications where permitted and where you have provided any consent required.
• To understand general website usage and improve player experience.
• To meet legal, regulatory, court, enforcement, accounting and record-keeping requirements.

We may use information for more than one purpose. For example, transaction information may be needed both to provide an account service and to perform security or compliance checks. We do not use personal information for unrelated purposes unless we are allowed or required to do so, or you agree to that additional use.

Marketing choices

You can choose whether to receive promotional communications where consent is required. Marketing messages will include an unsubscribe or preference option where appropriate. You may also ask us to stop using your information for marketing by contacting support@staycasinos-aussie.com. Stopping marketing does not stop essential service messages about your account, transactions, security or important changes to the service.

Stay Casino may use cookies and similar technologies to help the website function, remember preferences, support secure sign-in, understand website use and improve performance. Cookies are small files or identifiers stored on or associated with your device. Some may be necessary for core features, while others may help with analytics, personalisation or communications.

You can manage or delete cookies through your browser settings. Depending on your choices, disabling cookies may affect sign-in, account functions or the way parts of the website operate. Browser settings may also allow you to block certain types of cookies or alert you when cookies are being used. We may continue to use information already collected where we are permitted to do so.

Security and account responsibility

We use reasonable technical, organisational and administrative measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. The measures used may include access controls, monitoring, secure systems and procedures for handling security incidents. No website, transmission method or storage system can be guaranteed to be completely secure.

You should keep your password and account credentials confidential, use a secure device and contact us promptly if you suspect that your account or personal information has been accessed without permission. We will not normally ask you to disclose your password through an unsolicited message.

We may share information where it is reasonably necessary to provide the service, protect players and the website, process transactions or meet legal obligations. Access is limited to people and organisations that need the information for an appropriate purpose.

• Service providers that support hosting, technology, verification, payments, customer support, security, communications or website operations.
• Professional advisers, auditors or insurers where their involvement is reasonably necessary.
• Financial institutions, payment providers or other parties involved in a transaction.
• Authorities, courts, enforcement bodies or other parties where disclosure is required or permitted by law.
• Relevant parties during a business transfer, restructuring or similar transaction, subject to appropriate confidentiality and legal requirements.

Information may be stored or processed in Australia or another country, depending on the systems and providers used to operate the website. Where information is handled outside Australia, we take reasonable steps to support appropriate privacy and security protections, subject to applicable requirements.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of your data, and withdrawing consent to marketing. You may also ask questions about how information is used or request that certain processing be limited where the law allows.

To exercise your data rights, or to make a privacy enquiry, contact support@staycasinos-aussie.com. Please explain your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns sensitive information or account security.

We will consider and respond to requests within a reasonable time and in accordance with applicable requirements. Access, correction or deletion may not always be immediate or possible. For example, we may need to retain certain records for legal, security, fraud prevention, dispute resolution or accounting purposes. If we cannot comply fully, we will generally explain the reason, subject to any restriction on providing that explanation.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal responsibilities change. The updated version will be published on this page with a revised date or other notice where appropriate. We encourage you to review the policy from time to time. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.