Contact Stay Casino

If you need help with your Stay Casino account or have a question about our services, please contact support@staycasinos-aussie.com. Our support team can assist with general account queries and direct your request to the appropriate area. We aim to respond as soon as possible, usually within 24 hours, although response times may vary depending on the nature and volume of enquiries.

Stay Casino operates under licences issued by the Autonomous Organization of Financial Activities in Comoros (reference ALSI-202509073-FI2) and by the Curaçao Gaming Authority.

How to get in touch

To contact us by email, write to support@staycasinos-aussie.com and explain what you need help with. Providing clear and relevant information can help our team understand your enquiry and respond more efficiently. Please do not send your password or other sensitive security information in your message.

When contacting support, please include your account email address or username, a short description of the issue, and screenshots if relevant. If your enquiry concerns a particular transaction, game or account message, include the available details without sharing confidential payment or login information.

Typical reasons to contact Stay Casino support include:

Account access, profile or verification questions
Deposit and withdrawal enquiries
Questions about bonus terms or eligibility
Technical problems, errors or website issues
Responsible gambling requests or support with gambling preferences

Our team may need to ask additional questions to protect your account and assess your request. Please reply from the email address associated with your account where possible and allow reasonable time for review. We usually respond within 24 hours, but some enquiries may take longer when further information or checks are required.