Betting Rules

Stay Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules published on the website. Access to particular products, markets or features may depend on your location, account status, verification checks and other eligibility requirements. You must not use the website where doing so would breach a law or restriction that applies to you.

You must be of the minimum legal age required in the Australian jurisdiction where you are located and must provide accurate, current information when registering or using your account. An account may only be used by the person in whose name it is registered. You are responsible for keeping your login details secure and for activity carried out through your account, unless you notify Stay Casino promptly that your account may have been accessed without permission.

• Only one personal account may be permitted for each player, subject to the applicable account terms.
• You must not open, operate or control an account on behalf of another person.
• You must not use the website for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
• You must not use automated systems, bots, scripts or other tools to interfere with the website or gain an unfair advantage.
• You must comply with identity, age, payment and account verification requests.
• You must not place bets while impaired or when you are unable to make informed decisions.
• You must only access products that are available in your location and to your account.

Stay Casino may refuse an account application, restrict access, suspend an account or review activity where required by law, for security reasons, to protect the integrity of betting or where the applicable terms may have been breached. Any action taken will be handled in accordance with the relevant terms and legal obligations. You may be asked to provide information or documents before an account, payment or betting activity can be completed.

A bet is submitted when you select the relevant market, game or wager type, enter the amount and confirm the transaction using the required process. You should check all details carefully before confirming, including the selection, odds or displayed price, stake, potential return and any applicable conditions. A confirmation or transaction record may be made available through your account.

A bet is generally not considered accepted until it has been recorded by Stay Casino’s systems. A request or attempted transaction may not be accepted because of insufficient funds, a technical issue, a closed or restricted market, an account restriction, a pricing error, a connection failure or another operational reason. A bet that has not been accepted will not normally be treated as a valid wager.

1. Review the bet slip and displayed information before submitting the bet.
2. Confirm that the stake is affordable and that the selected market or game is the one you intend to use.
3. Submit the bet only once and wait for the relevant confirmation.
4. Keep a record of the transaction reference or account history where available.
5. Check that the accepted stake and selection match your intention.
6. Contact Stay Casino through the available support channel if a transaction appears incomplete or incorrect.

Displayed prices, odds, balances and other information may change before a bet is accepted. Where a price or other detail is shown incorrectly because of an obvious error, technical fault or system issue, the bet may be reviewed and dealt with under the applicable terms. This may include cancellation, correction or settlement using the correct information, where permitted.

You should not rely on a bet slip, screen display or account balance as proof that a transaction has been finally accepted or settled unless the relevant account record confirms it. If information on the website conflicts with an official transaction record, the official record and applicable rules will generally be used to assess the transaction. You should avoid submitting another bet until you are satisfied that the first transaction has been processed.

Bets are settled using the official result or outcome for the relevant event, market or game. The source used to determine a result may vary depending on the product and may be identified in the specific rules shown on the website. Results can be amended if the original result was incorrect, incomplete or later overturned by the relevant authority or official source.

Each betting product may have specific settlement rules. These rules can cover postponed or abandoned events, dead heats, non-runners, void selections, incomplete games, changes to venues, participant withdrawals, statistical corrections and other unusual circumstances. You should read the individual market or game rules before placing a bet, particularly where an event may be affected by weather, scheduling or official review.

• A bet may be voided where the relevant event or market does not take place, subject to the specific rules.
• A postponed event may remain valid if it is completed within the period stated in the applicable rules.
• A market may be settled on the result available at the time of settlement and later corrected if an official result changes.
• The outcome of a multi-selection bet may depend on the status of every selection included in that bet.
• Game wagers may be settled according to the result recorded by the applicable gaming system.
• Any return shown is subject to the stake, the accepted terms and the applicable settlement rules.

Stay Casino may cancel or void a bet where there has been a technical malfunction, a clear pricing or display error, duplicate processing, an integrity concern, an account issue or another circumstance described in the applicable terms. If a bet is cancelled or voided, the treatment of the stake and any related return will follow the relevant rules and legal requirements.

Settlement may not be immediate where an event, result or account activity requires verification. A pending status does not necessarily indicate an error. You should allow the relevant process to be completed before submitting another bet based on the same information. Where a result is delayed or under review, the bet may remain unsettled until the relevant information is confirmed.

Your account history may contain records of deposits, withdrawals, bets, adjustments, cancellations and settlements. Check these records regularly and notify Stay Casino as soon as possible if you believe a transaction is missing, duplicated or incorrect. When raising a query, provide the relevant date, transaction reference, market or game and a clear explanation of the issue. Do not provide your password or other unnecessary security information.

Questions and disputes will be reviewed using the available transaction records, system information, published rules and relevant official results. Some matters may require additional information or identity verification before they can be considered. A review does not guarantee that a transaction will be changed, and decisions will be made in accordance with the applicable terms and legal obligations. If you are dissatisfied with an outcome, follow the complaints or dispute process made available by Stay Casino.

Betting should be entertainment, not a way to make money or recover losses. Set limits that suit your circumstances and never bet more than you can afford to lose. Take regular breaks, avoid chasing losses and do not use borrowed money for gambling. If gambling is becoming difficult to control, use the responsible gambling tools and support information available on the website.

• Set a personal budget before you start and keep to it.
• Consider time, deposit, loss or wagering limits where those tools are available.
• Use account breaks or self-exclusion if you need time away from gambling.
• Do not gamble to manage stress, financial pressure or personal problems.
• Never chase losses by increasing your stakes or gambling for longer.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.
• Contact Stay Casino through the available support channel if you want information about safer gambling options.

These Betting Rules may be updated from time to time to reflect changes to products, technology, law or regulatory requirements. The current version published on the website applies to relevant activity from the time it takes effect, unless a different commencement date is stated. If a specific game, event, promotion or market has additional rules, those rules will apply to the extent they differ from these general Betting Rules.

If any part of these Betting Rules is inconsistent with a mandatory legal requirement, the mandatory requirement will prevail to the extent of the inconsistency. All other provisions will continue to apply. By continuing to use Stay Casino, you confirm that you understand the importance of checking the applicable rules before placing each bet and using only funds you can afford to lose.