Stay Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Stay Casino. They apply to your use of the website, mobile services, account facilities, games, payment functions and any related services made available through the platform. If you do not agree with these terms, you must not use the website or create an account.

The operator may update these terms from time to time to reflect changes to the website, services, technology, business practices or applicable law. The current version will be made available on the website. Where appropriate, notice of a material change may be provided through the website or your account. Continuing to use Stay Casino after an updated version takes effect means that you accept the revised terms.

Additional conditions may apply to specific games, payment methods, tournaments, promotions or other features. Those conditions will be shown where relevant and form part of these terms. If a specific condition conflicts with a general condition, the specific condition will apply to the relevant service or offer.

Stay Casino may restrict, suspend, change or withdraw any part of the website or its services where reasonably necessary. This may include action required for maintenance, security, legal compliance, fraud prevention, responsible gambling or the proper operation of the platform.

You must be legally entitled to use online gambling services in the place where you are located. You must also satisfy any applicable minimum age requirement. By registering, you confirm that the information you provide is accurate, complete and kept up to date. You must not create an account or use the website if doing so would breach a law, regulation, court order or other restriction that applies to you.

Only one account may be created for each player unless the operator expressly approves otherwise. You must not create an account on behalf of another person, permit another person to use your account, or transfer your account to someone else. Account details and login credentials must be kept confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.

The operator may ask for information or documents to verify your identity, age, address, payment method, source of funds or eligibility. Verification checks may be completed when you register, before certain transactions, when you request a withdrawal or at another time. You must provide genuine and readable information within a reasonable timeframe. Failure to complete verification may result in restrictions, suspension or closure of an account, subject to applicable requirements.

• Do not provide false, misleading or incomplete registration information.
• Do not use another person’s payment method without proper authority.
• Do not attempt to bypass account, location, age or safer gambling controls.
• Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• Tell the operator promptly if you believe your account has been compromised.

The operator may suspend or close an account where it reasonably suspects a breach of these terms, unlawful conduct, fraud, abuse of a promotion, security risk or a requirement to do so under applicable law. Any decision about balances or transactions will be handled in accordance with the relevant law, account records and investigation findings.

You may only deposit funds using a payment method that you are authorised to use. Deposits are subject to the available payment options, any applicable verification process and the terms of the relevant payment provider. The operator may refuse, delay or reverse a transaction where there is a security, compliance, technical or processing concern.

You should only deposit money that you can afford to lose. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. You are responsible for checking your balance, transaction history and any limits that apply to your account before continuing to play.

A wager is generally treated as accepted when it is recorded by the platform. You should check the details of each wager before confirming it. Where a game, wager or transaction is interrupted by a technical issue, the operator may review the relevant records and take reasonable corrective action. Platform records may be used to determine the status of a transaction, subject to your legal rights.

Withdrawals may be subject to account verification, payment checks, anti-fraud controls and any applicable game or promotional conditions. Funds may normally be returned using an appropriate verified payment method. Processing times can vary depending on checks, the selected payment provider, weekends, public holidays and other factors. You should ensure that your account and payment information is accurate before requesting a withdrawal.

The operator may correct obvious errors, including pricing, game, balance or settlement errors. Where a transaction has been affected by an error, the operator may void, amend or restore the transaction as permitted by applicable law. If your account receives funds or credits in error, you must not use them and should notify the operator through the available support channel.

Promotions, bonuses and promotional campaigns may have separate terms, eligibility requirements, expiry dates, wagering conditions, game restrictions, account limits or other conditions. You should read those terms before participating. A promotion may be changed, withdrawn or refused where permitted by its terms or where abuse, error, technical difficulty or legal concerns arise.

You must not use multiple accounts, automated tools, collusion, misleading information or any other method intended to obtain an unfair promotional or gaming advantage. The operator may investigate suspected misuse and may restrict access to a promotion or account in accordance with applicable law and the relevant promotional terms.

Stay Casino supports informed and responsible participation. Gambling is not suitable for everyone, and no system or strategy can guarantee a win. You should set personal limits, take regular breaks and avoid gambling when upset, tired, under the influence of alcohol or trying to recover losses. You should never borrow money or use essential household funds to gamble.

• Use available deposit, wagering, time or session controls where offered.
• Consider taking a break or requesting a temporary account restriction if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not allow children or other unauthorised people to access your account or device.
• Contact the available player support service if you need help understanding safer gambling tools.

Requests for self-exclusion or account closure will be handled under the operator’s applicable safer gambling procedures. You must not attempt to open or use another account to avoid a restriction. Any request should be made using the support or account features available on the website.

The website and its content are provided for personal, lawful use. You must not copy, adapt, publish, reverse engineer, interfere with, overload or attempt to gain unauthorised access to the website, its software, systems or data. You must not upload malicious code or use the platform in a way that could affect its security, availability or operation.

Content may include third-party links, payment services, software or information. These third parties may have their own terms and privacy practices. Stay Casino does not control every external service and is not responsible for content or services outside its reasonable control. You should review relevant third-party conditions before using them.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and eligibility, process payments, maintain security, meet legal obligations, prevent fraud and support responsible gambling. By using the website, you acknowledge that information may be processed for these purposes as described in the Privacy Policy.

The operator takes reasonable steps to maintain a secure and reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, telecommunications problems, device settings, internet services, software faults, cyber incidents or events outside reasonable control. You are responsible for using suitable equipment, security software and a reliable connection.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, the operator is not responsible for loss caused by your breach of these terms, misuse of the website, inaccurate information, unauthorised access resulting from your failure to protect credentials, or events outside reasonable control.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a term immediately does not mean that the term has been waived. These terms are intended to operate consistently with applicable Australian law and any mandatory rights available to players.

If you have a question, complaint or concern about your account or the website, use the support or contact options made available on Stay Casino. Providing clear information, relevant transaction details and any supporting documents may help the operator review your request. You should retain copies of important account and transaction records for your own reference.